Aerogousa

Yes. Aerogousa can be positioned as a dedicated shuttle virtual number and can also be connected or forwarded from an existing hotel/motel number based on setup requirements. This prevents any friction for guests calling your main hotel line.

Guests can press the reception option (usually Dial 3) and the call will connect directly to the hotel reception number, ensuring human support is always available for special requests or complex routing inquiries.

Yes. Each property can customize airport pickup location, shuttle name, schedule, wait time, hotel pickup instructions, and follow-up messages from the dashboard in real-time. Changes go live instantly.

Yes. Pickup requests can be sent directly to a driver, a staff contact, or pushed to an operations portal depending on your hotel's specific driver-dispatch workflow.

Aerogousa sends a 15-minute follow-up SMS. If the guest replies NO (indicating they are still waiting), the system automatically texts an apology and escalates the alert to the hotel portal or reception staff immediately so they can investigate the delay.